The following describes the Terms of Service and Conditions of Use for the Willowbark Medical Supply website (willowbarkmedical.com) and all related pages, account portals, and product catalog accessible through it (collectively, "our website").
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING OUR WEBSITE. BY ACCESSING OR USING OUR WEBSITE OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE OUR WEBSITE.
WE MAY MODIFY THIS AGREEMENT AT ANY TIME. FOR MATERIAL CHANGES, WE WILL PROVIDE NOTICE BY POSTING THE UPDATED AGREEMENT ON OUR WEBSITE AND, WHERE REASONABLY PRACTICABLE, BY NOTIFYING REGISTERED USERS VIA E-MAIL. SUCH MODIFICATIONS SHALL BE EFFECTIVE UPON POSTING OR ON THE DATE STATED IN THE NOTICE. YOUR CONTINUED ACCESS OR USE OF OUR WEBSITE AFTER SUCH NOTICE SHALL BE DEEMED YOUR ACCEPTANCE OF THE MODIFIED AGREEMENT.
OUR WEBSITE AND CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WILLOWBARK MEDICAL SUPPLY AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, INCLUDING (BUT NOT LIMITED TO) THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. WILLOWBARK MEDICAL SUPPLY AND ITS SUPPLIERS MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT, PRODUCT INFORMATION, SOFTWARE, TEXT, GRAPHICS, AND LINKS ON OUR WEBSITE.
By using this website, you agree to be bound by these Terms of Service and Conditions of Use.
Our Willowbark Medical Supply website is an online ordering and information platform for licensed healthcare providers and authorized business purchasers and is subject to your compliance with the terms and conditions set forth below.
Any other policies, notices, or other legal or administrative pages contained in our website are incorporated into these Terms of Service and Conditions of Use. This may include, without limitation, a DMCA Policy, Privacy Policy, Disclaimer, and Copyright Notice.
You agree to obey all applicable laws and regulations regarding your use of our website and the content and materials provided in it.
Willowbark Medical Supply is an independent entity that has no relationship, connection, or affiliation with any other company, person, organization, or group mentioned herein, unless explicitly stated.
NO MEDICAL CLAIMS DISCLAIMER
WILLOWBARK MEDICAL SUPPLY IS A DISTRIBUTOR OF MEDICAL SUPPLIES AND DOES NOT MAKE ANY MEDICAL CLAIMS REGARDING THE PRODUCTS SOLD ON OUR WEBSITE. PRODUCTS OFFERED THROUGH OUR WEBSITE ARE SOLD FOR THEIR INTENDED COMMERCIAL AND PROFESSIONAL USE AS DESCRIBED BY THEIR RESPECTIVE MANUFACTURERS. NOTHING ON OUR WEBSITE — INCLUDING PRODUCT DESCRIPTIONS, SPECIFICATIONS, IMAGES, TESTIMONIALS, OR ANY OTHER CONTENT — CONSTITUTES A MEDICAL CLAIM, CLINICAL RECOMMENDATION, OR REPRESENTATION THAT ANY PRODUCT WILL DIAGNOSE, TREAT, CURE, PREVENT, OR MITIGATE ANY DISEASE OR MEDICAL CONDITION.
All product claims, if any, are those of the manufacturer and are the sole responsibility of the manufacturer. Willowbark Medical Supply does not independently verify manufacturer claims and makes no representation as to their accuracy or completeness. Purchasers are solely responsible for evaluating the suitability of any product for their intended clinical application and for compliance with all applicable FDA regulations and facility policies governing the use of medical supplies and devices.
1. COPYRIGHT, LICENSES, AND INTELLECTUAL PROPERTY
The entire contents of our website — including product descriptions, images, graphics, pricing, text, and software — are protected by intellectual property law, including international copyright and trademark laws. The owner of the copyrights and/or trademarks is Willowbark Medical Supply and/or other third-party licensors or related entities.
YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE CONTENT ON OUR WEBSITE, INCLUDING TEXT, GRAPHICS, PRODUCT IMAGES, CODE, AND/OR SOFTWARE. You may not use product images, descriptions, or catalog content for any commercial purpose without prior written consent from Willowbark Medical Supply.
You are granted a nonexclusive, nontransferable, revocable license to use our website only for lawful purchasing and account management purposes consistent with these Terms. Any notice on any portion of our website that forbids reproduction or downloading supersedes all prior statements and controls.
As a user, you agree to use our website in a manner consistent with all applicable local, state, and federal laws and regulations, including those governing the purchase, handling, and use of medical supplies and devices.
Willowbark Medical Supply prohibits conduct that might constitute a criminal offense, give rise to civil liability, or otherwise violate any law. Any activity that restricts or inhibits any other user from using our website is also prohibited.
Trademarks
"Willowbark Medical Supply" and associated logos and marks are trademarks of Willowbark Medical Supply. Product names and marks of third-party manufacturers mentioned on our website are the property of their respective owners.
DMCA / Copyright Infringement Claims
If you believe that content on our website infringes your copyright, call (727) 273-7294 to request instructions for delivering a written "DMCA Notice." A valid notice must include: (i) a description of the copyrighted work claimed to be infringed; (ii) the specific URL or location of the allegedly infringing material; (iii) your contact information; (iv) a statement of good faith belief that the use is not authorized; (v) a statement under penalty of perjury that the information is accurate and you are authorized to act; and (vi) your physical or electronic signature. We will respond to valid notices in accordance with the Digital Millennium Copyright Act.
Links to Our Website
You may provide links to our website, provided you do not change, remove, or obscure the copyright notice or other notices on our website. Your website or other source of links must not engage in illegal or pornographic activities. You must stop linking to our website immediately upon request by Willowbark Medical Supply.
2. USE OF OUR WEBSITE
Eligibility and Authorized Purchasers
Our website is intended for licensed healthcare providers, authorized purchasing agents, and other qualified business buyers. By registering for an account or placing an order, you represent that: (i) you are at least 18 years of age; (ii) you are authorized to make purchases on behalf of your organization; and (iii) where applicable, you hold the professional licensure, DEA registration, or other credentials required to purchase regulated medical supplies or devices. Willowbark Medical Supply reserves the right to verify credentials and to deny, cancel, or revoke orders and account access if eligibility requirements are not met.
No Medical Advice or Clinical Recommendations
Content on our website, including product descriptions, specifications, and usage information, is provided for informational and purchasing reference purposes only. Nothing on our website constitutes medical, clinical, regulatory, or professional advice, and no content on our website creates a physician-patient, advisor-client, or consulting relationship. Product information is not a substitute for the independent judgment of a licensed healthcare professional. All purchasing and usage decisions must be made by qualified professionals in accordance with applicable clinical guidelines, manufacturer instructions, and professional standards. Willowbark Medical Supply expressly disclaims any liability for clinical outcomes or patient harm related to the purchase or use of products ordered through our website.
No Medical Claims
As stated above, Willowbark Medical Supply does not make any medical claims regarding products sold on our website. Products are sold as commercial medical supplies for their labeled, intended use. Any claims that a product diagnoses, treats, cures, prevents, or mitigates any disease or medical condition are solely those of the manufacturer and are not endorsed or verified by Willowbark Medical Supply. It is the purchaser's responsibility to independently verify all product claims and confirm suitability for their intended use.
Regulatory Compliance
You are solely responsible for ensuring that your purchase, possession, handling, storage, and use of products ordered through our website comply with all applicable federal, state, and local laws and regulations, including but not limited to FDA regulations, DEA requirements, state licensing requirements, and applicable healthcare facility policies. Willowbark Medical Supply makes no representations that any product is approved or cleared for any particular use in your jurisdiction.
Important Notice Regarding Patient Health Information
Willowbark Medical Supply does not collect, receive, store, or process patient health information or protected health information (PHI) through this website. This website is not a HIPAA-covered channel. Do not transmit PHI or sensitive patient data through this website, contact forms, or general e-mail.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not share your login credentials with any other person. Notify us immediately by calling (727) 273-7294 if you suspect unauthorized access to your account. Willowbark Medical Supply may disable your account at its sole discretion if you breach these Terms.
Product Information and Accuracy
We make reasonable efforts to ensure that product descriptions, specifications, pricing, and availability information on our website are accurate. However, errors may occur. Willowbark Medical Supply reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We reserve the right to cancel any order placed based on incorrect pricing or product information.
Orders and Acceptance
Your placement of an order through our website constitutes an offer to purchase. Willowbark Medical Supply reserves the right to accept or decline any order at its discretion. An order is not accepted until you receive an order confirmation from us. We reserve the right to limit quantities, refuse service, or cancel orders at any time.
Pricing
All prices are listed in U.S. dollars and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling fees, which will be calculated and displayed at checkout. Willowbark Medical Supply is not responsible for pricing errors and reserves the right to cancel orders placed at incorrect prices.
Payment
Payment is due at the time of order unless a credit account has been established in writing. Payments are processed through a secure third-party payment processor. By submitting payment, you authorize Willowbark Medical Supply to charge the stated amount to your designated payment method.
Return Policy
Returns are subject to the return policy stated at the time of purchase. Generally:
- Unopened products in original, undamaged packaging may be returned within 30 days of receipt with prior written authorization.
- Opened, used, or damaged products are not eligible for return unless defective.
- Regulated products (including certain medical devices and controlled-substance-adjacent supplies) may not be eligible for return due to regulatory requirements.
- Custom or special-order items are non-returnable.
To initiate a return, call (727) 273-7294 with your order number and reason for return. Unauthorized returns will not be accepted.
Shipping Policy
Willowbark Medical Supply ships to licensed healthcare facilities and authorized business addresses within the United States. Our standard shipping method is USPS or UPS ground shipping. Expedited shipping options may be available at additional cost. Shipping upgrades are not a guarantee of a specific delivery date. Title and risk of loss transfer to the buyer upon delivery to the carrier. We are not responsible for carrier delays, lost shipments, or damage occurring after handoff to the carrier, though we will work with you to file claims where applicable.
Third-Party Products
Products offered on our website may be manufactured by third parties. Willowbark Medical Supply makes no representations or warranties regarding third-party manufacturer claims, product performance, or fitness for a particular purpose beyond what is stated in the manufacturer's documentation. Manufacturer warranties, if any, are passed through to the purchaser to the extent permitted.
Electronic Communications
By using our website or communicating with us electronically, you agree that we may communicate with you electronically via e-mail or by posting notices on our website, and that all such communications satisfy any legal requirement that they be in writing to the extent permitted by applicable law.
Accessibility
Willowbark Medical Supply is committed to making our website accessible to users with disabilities and strives to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you experience any difficulty accessing content on our website, please call (727) 273-7294.
Children
Our website is intended solely for adult healthcare professionals and authorized business buyers. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you may not use our website.
Viruses
Willowbark Medical Supply cannot guarantee that files available for downloading through our website will be free of viruses or other harmful code. You are responsible for implementing adequate security measures on your own devices and systems.
ASSUMPTION OF RISK
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF OUR WEBSITE AND ANY PRODUCTS PURCHASED THROUGH IT. WILLOWBARK MEDICAL SUPPLY PROVIDES ITS WEBSITE AND CONTENT "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES WITH REGARD TO ANY PRODUCT, SERVICE, INFORMATION, OR CONTENT PROVIDED THROUGH OUR WEBSITE. WILLOWBARK MEDICAL SUPPLY SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM YOUR USE OF OR RELIANCE ON OUR WEBSITE OR PRODUCTS PURCHASED THROUGH IT.
Limitation of Liability
WILLOWBARK MEDICAL SUPPLY DOES NOT WARRANT THAT OUR WEBSITE WILL OPERATE ERROR-FREE OR THAT OUR WEBSITE AND ITS SERVERS ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL CODE. IF YOUR USE OF OUR WEBSITE RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WILLOWBARK MEDICAL SUPPLY IS NOT RESPONSIBLE FOR THOSE COSTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WILLOWBARK MEDICAL SUPPLY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR WEBSITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU PAID TO WILLOWBARK MEDICAL SUPPLY IN THE THREE (3) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.
Express Disclaimer of Consequential Damages
IN NO EVENT WILL WILLOWBARK MEDICAL SUPPLY, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED ON OUR WEBSITE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR OTHER DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, CLINICAL HARM, PATIENT INJURY, OR LOSS OF DATA) ARISING OUT OF THE USE OF OR INABILITY TO USE OUR WEBSITE OR ANY PRODUCTS PURCHASED THROUGH IT, EVEN IF WILLOWBARK MEDICAL SUPPLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites, including manufacturer websites and regulatory resources. Willowbark Medical Supply makes no representations about any third-party website and is not responsible for its content or privacy practices. These links are provided solely as a convenience and not as an endorsement. If you access linked third-party websites, you do so at your own risk.
3. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Willowbark Medical Supply, its members, officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from: (i) your use of our website; (ii) your violation of these Terms; (iii) your violation of any applicable law or regulation governing the purchase or use of medical supplies; or (iv) any negligent or wrongful conduct by you or any person accessing our website using your account.
4. THIRD PARTY RIGHTS
The provisions of Section 2 (Use of Our Website) and Section 3 (Indemnification) are for the benefit of Willowbark Medical Supply and its owners, officers, directors, employees, agents, licensors, and suppliers. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
5. TERM; TERMINATION
We reserve the right to investigate complaints or reported violations of these Terms and to take any action we deem appropriate, including reporting suspected unlawful activity to law enforcement officials or regulators and disclosing any information necessary in that context.
This Agreement may be terminated by Willowbark Medical Supply without notice at any time for any reason. The provisions of Sections 1, 2, 3, 4, 6, and 7 shall survive any termination of this Agreement.
6. FEDERAL TRADE COMMISSION COMPLIANCE
We make every effort at candor regarding any products or services we recommend or mention on our website. We may receive compensation or incentives in connection with the sale or recommendation of certain products. You should exercise your own professional judgment when evaluating any product for purchase or use.
Testimonials
Testimonials or case studies regarding the performance of any product are provided for illustrative purposes only. Individual results vary and depend on numerous factors including facility protocols, staff training, patient population, and product application. No testimonial should be construed as typical, expected, or guaranteed, and no testimonial constitutes a medical claim. Willowbark Medical Supply is not liable for errors or omissions in third-party testimonials.
Professional Consultation Disclaimer
Product information on our website is for purchasing reference only and does not constitute clinical, regulatory, or legal advice. You are solely responsible for confirming that any product meets your facility's clinical requirements, complies with applicable regulations, and is used appropriately. Consult qualified clinical, regulatory, or legal professionals before making procurement decisions that affect patient care or regulatory compliance.
7. MISCELLANEOUS
Governing Law
This Agreement shall be governed and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.
Disputes and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Any cause of action by you with respect to our website must be instituted within one (1) year after the cause of action arose or be forever waived and barred.
Any legal claim or dispute arising out of or relating to these Terms or our website — excluding intellectual property right infringement claims and other claims brought by us, and excluding claims that may be brought in small claims court — shall be resolved confidentially through mandatory binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Pinellas County, Florida. Each party shall bear one half of the arbitration fees and costs, and each party shall bear its own attorneys' fees. All claims shall be arbitrated on an individual basis and shall not be consolidated with any other party's claims.
Arbitration Opt-Out: You may opt out of this arbitration agreement by calling (727) 273-7294 within 30 days of first accessing our website or agreeing to these Terms to request instructions for delivering a written "Arbitration Opt-Out" notice. If you opt out, disputes will be resolved in the state or federal courts located in Pinellas County, Florida, and you consent to personal jurisdiction there.
Class Action Waiver: YOU AND WILLOWBARK MEDICAL SUPPLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Small Claims: Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdiction.
Modification
Neither the course of conduct between the parties nor trade practice shall modify any provision of this Agreement.
Assignability
Willowbark Medical Supply may assign its rights and duties under this Agreement to any party at any time without notice to you.
Contra Preferentum
The language in these Terms shall be interpreted as to its fair meaning and not strictly for or against any party. No rule of construction resolving ambiguities against the drafting party shall apply; these Terms shall be construed as having been co-authored by the parties.
Severability
Should any part of these Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law to the maximum extent possible, and the remaining portions shall remain in full force and effect.
This Agreement Prevails
To the extent that anything in or associated with our website conflicts with these Terms, these Terms shall take precedence.
Waiver
Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or of the right to enforce it. Our rights under these Terms shall survive any termination of this Agreement. Any rights not expressly granted herein are reserved to Willowbark Medical Supply.
CHANGE NOTICE
As with any of our administrative and legal notice pages, the contents of this page can and will change over time. Material changes will be posted with an updated effective date, and where reasonably practicable, registered users will be notified by e-mail. If this page is important to you, we encourage you to check back periodically.
COPYRIGHT WARNING
The content and structure of these legal notices and administrative pages on willowbarkmedical.com is proprietary to Willowbark Medical Supply. This material may not be used in any way for any reason and unauthorized use is monitored and policed via Copyscape.
QUESTIONS / COMMENTS / CONCERNS
Willowbark Medical Supply
601 Cleveland Street, Suite 618
Clearwater, FL 33755 USA
Phone: (727) 273-7294
© Copyright 2026 Willowbark Medical Supply. All rights reserved.
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